Professional Standards

Ethical & Professional Framework

A commitment to neutrality, procedural rigour, and transparent agency practice.

Procedural Rigour

Perspective Mediation operates with professional discipline and procedural awareness. Every session is conducted under a formal mediation agreement that upholds the principles of Alternative Dispute Resolution as recognised by the courts of England and Wales. We ensure that the technical baseline for every dispute is established through thorough clinical triage before mediation commences.

Structural Neutrality

Our model separates commercial risk from professional facilitation to safeguard impartiality. While the Agency assumes the commercial risk of the ‘No Agreement, No Fee’ guarantee, our Panel Mediators are remunerated via a guaranteed fixed-fee protocol. Parties provide informed acknowledgment of this structural firewall, ensuring the mediator is never financially invested in the specific outcome of a dispute, maintaining the highest standard of ethical objectivity.

Absolute Confidentiality

The without prejudice nature of mediation is our core foundation. We provide a secure, confidential environment where parties can negotiate freely and explore creative solutions without risk to their legal positions. This privilege ensures that all discussions remain private and inadmissible in any subsequent litigation or tribunal process.

Self-Determined Outcomes

Perspective Mediation adheres to the principle of party self-determination. Our framework ensures a balanced process where power dynamics are managed to allow for a party-led resolution. While the Agency provides the clinical environment for consensus, the finality and terms of that consensus remain entirely within the voluntary control of the participants.

View Mediation Agreement View Fees

Professional Fees

Fixed Fee Structure

To ensure absolute impartiality, our mediators are remunerated by the Agency on a guaranteed fixed-fee basis regardless of the outcome. The “Resolution-Contingent” guarantee exists exclusively between the Client and the Agency.

Dispute Value	Fee (Per Party)	Extended Rate
Non-Monetary Disputes	Resolution Contingent£1,185 Full Day Session (Up to 8hrs)	£100/hr
Up to £5,000	Resolution Contingent £75 1 Hour Online Session	£100/hr
£5,001 – £10,000	Resolution Contingent £125 2 Hour Online Session	£100/hr
£10,001 – £50,000	Resolution Contingent£445 — £695 1/2 Day (Up to 4hrs) — Full Day (Up to 8hrs)	£100/hr
£50,001 – £100,000	Resolution Contingent£1,185 Full Day Session (Up to 8hrs)	£100/hr
£100,001 – £250,000	Resolution Contingent£1,685 Full Day Session (Up to 8hrs)	£200/hr
£250,001 – £1,000,000	Resolution Contingent£2,485 Full Day Session (Up to 8hrs)	£250/hr
Over £1,000,000	Resolution Contingent£3,485+ Bespoke Proposal	From £300/hr

Standard Session Durations: In accordance with CMC accessibility guidelines, a Half Day is defined as up to 4 hours and a Full Day is defined as up to 8 hours. Small claim online sessions are limited to 1 or 2 hour blocks to maintain cost-proportionality.

The Resolution Guarantee: Professional fees are only payable when substantial consensus is reached. For online mediation, if no agreement is reached, your total expenditure is £0.00.

Cancellation & Clinical Triage Fees

Once a case moves from triage to a scheduled session, the following cancellation terms apply (per Section 4 of our Mediation Agreement):

Notice Required: 48 hours for disputes up to £100k; 7 days for disputes over £100k.
Fee: Cancellation within these periods incurs a fee of 25% of the full fee, payable by each party.

Mediators are paid a guaranteed fixed fee by the Agency regardless of the outcome to protect their clinical independence. Full details can be found in our Mediation Agreement v2026(1).

Demystifying Resolution

Mediation Explained

Understanding the mechanics of a high-intensity resolution session.

“Mediation is not a compromise of rights, but a sophisticated exercise in commercial autonomy—allowing parties to retain control over the outcome rather than surrendering it to the uncertainty of the court.”

The Anatomy of the Session

The Opening Phase

The mediator sets the professional boundaries and establishes the ground rules. Each party is invited to provide a high-level summary of their position, not to argue the law, but to identify the core drivers of the dispute.

Information Exploration

A facilitated dialogue where we move beyond the ‘legal pleadings’. We explore the commercial realities, underlying interests, and the hidden barriers that have prevented a settlement from occurring to date.

Private Caucusing

The most vital phase. The mediator meets with parties separately in confidential ‘shuttle’ sessions. This allows for a candid ‘reality check’ of the risks and costs, without the presence of the other party.

Negotiation & Option Generation

Moving from ‘What happened?’ to ‘What now?’ We facilitate the exchange of offers and counter-offers, refining the settlement terms through disciplined, principled negotiation.

Closure & Documentation

Once a commercial consensus is reached, the mediator captures the terms in a formal Record of Outcomes. This provides the definitive foundation for legal representatives to formalise the concluding terms into a binding settlement agreement, should the parties require a legally enforceable contract to conclude the matter.

Preliminary Assessment?

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Perspective Mediation

Client Information Sheet

Helping you find a way forward with professional, stress-free dispute resolution.

How We Help You

Disputes can be draining, both emotionally and financially. Our goal is to provide a safe, neutral space where you can resolve your issues without the need for a stressful and expensive court battle.

Our Service Guarantees

No Agreement, No Fee

We share the risk with you. If the mediation doesn’t result in a settlement, we don’t charge our professional fee.

Total Neutrality

Our mediators are paid a fixed fee regardless of the result. Their only goal is to help you find a fair solution.

What to Expect

Confidentiality: Everything discussed in mediation stays private.
You Are in Control: Any agreement reached is your decision—nobody will force you to settle.
Expert Guidance: You will be supported by a professional mediator who specialises in your type of dispute.

Complaints Procedure

Perspective Mediation is committed to the highest standards of professional conduct. If a party is dissatisfied with the service provided by the Agency or an appointed Mediator, we encourage the use of this formal procedure to ensure a thorough and impartial review.

Please Note: This procedure applies to administrative and procedural service standards. It does not apply to the outcome of a mediation, as all settlement decisions remain the sole responsibility of the parties involved.

1. Initial Informal Resolution

In the first instance, we recommend that you raise your concerns directly with the individual involved, as many issues can be resolved through immediate clarification or dialogue.

2. Formal Complaint Submission

If the matter is not resolved informally, you should submit a formal complaint in writing. This should be addressed to the Head of Standards at Perspective Mediation via email (admin@perspectivemediation.co.uk). Your submission should include:

The case reference number and date of mediation.
A clear description of the nature of the complaint.
Any relevant supporting documentation or correspondence.

3. Investigation and Response

The Head of Standards, or an appointed Nominee Director who was not involved in the mediation, will acknowledge receipt of your complaint within 5 working days. A full investigation will be conducted, which may include interviewing the appointed mediator and reviewing contemporaneous case notes.

A formal written response detailing the findings and any proposed remedial action will be issued within 21 working days of the complaint acknowledgement.

4. Final Internal Review

If you remain dissatisfied with the initial response, you may request a final review by the Board of Directors. This request must be made within 14 days of receiving the initial response. The Board will provide a final agency decision within a further 14 working days.

5. External Appeal

If the complaint remains unresolved after our internal processes have been exhausted, you may have the right to appeal to the Civil Mediation Council (CMC), provided the complaint falls within their jurisdiction. Details on the CMC’s individual complaint requirements can be found on their official website.

Compliance Status: WCAG 2.2 AA

Effective Date: 16 January 2026

1. Our Commitment

Perspective Mediation is dedicated to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our services are reachable by all.

2. Accessibility Features

Text Customisation: Users can change colours and contrast levels using browser settings.
Flexible Zoom: Content can be zoomed up to 300% without loss of functionality.
Keyboard Navigation: The website can be navigated using only a keyboard.
Screen Reader Compatibility: Our structure supports common screen reading software.

3. Feedback & Contact

If you encounter accessibility barriers, please contact us. we aim to respond to accessibility feedback within 5 business days.

Privacy Policy

Effective Date: 11 January 2026

Perspective Mediation (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, specifically regarding our v2026(1) Fixed-Fee Remuneration Protocol.

Data Controller

The Data Controller responsible for your personal data is Perspective Mediation, Berwyn House, Meir Heath, ST3 7LP.

1. The Data We Collect

We collect and store data necessary for clinical triage and professional facilitation, including:

Identity & Contact Data: Details provided via the Resolution Gateway for both the Enquiring and Joining parties.
Clinical Triage Data: Suitability assessments (Codes: FIT, PRC, ETH, RISK) used to determine case viability.
Outcome & Audit Data: Information regarding substantial consensus and the 21-day settlement capture window, as well as feedback provided through our Neutrality Shield Audit forms.

2. Legal Basis for Processing

Contractual Necessity: To perform services under the Mediation Agreement v2026(1).
Legitimate Interests: To maintain the “Neutrality Shield,” verifying that our Faculty remains impartial and that fees are processed accurately based on session outcomes and post-session settlements.
Legal Obligation: For professional record-keeping and regulatory compliance.

3. Disclosure & The Faculty Firewall

To ensure absolute neutrality, we operate a structural firewall:

Faculty Sharing: We share identity and case-related data with your appointed Mediator. However, the commercial “No-Fee” arrangement between you and the Agency is handled separately to ensure the Mediator remains outcome-blind.
Quality Audits: We may use your contact details to invite you to provide outcome-blind feedback. This data is used to audit mediator performance and verify the non-coercive nature of the process.

4. Data Retention & Confidentiality

Mediator Notes: These are typically destroyed following a session. However, we retain notes where necessary to prove “Substantial Consensus” in cases of professional fee recovery.
Accounting & Record Keeping: Case files and instruction logs are retained for 6 years.
Session Privacy: Recording of sessions is strictly prohibited. Data shared “Without Prejudice” is protected from disclosure in legal proceedings.

5. Your Rights & Security

You have the right to access, correct, or erase your data. For queries, contact info@perspectivemediation.co.uk.

Perspective Mediation • v2026(1)

Mediation Agreement

(Terms and Conditions)

Acknowledgment of Structural Neutrality

Remuneration Safeguard: To maintain the highest standards of impartiality, the parties acknowledge that the appointed Mediator is remunerated by the Agency, Perspective Mediation, on a guaranteed fixed-fee basis. This professional fee is paid by the Agency regardless of whether a settlement is reached.

The “No Agreement, No Fee” commercial arrangement exists exclusively between the Client and the Agency. This dual-track structure is an enhanced neutrality safeguard designed to ensure the Mediator has no financial interest in the outcome of the dispute, preserving total clinical independence and freedom from commercial pressure.

1. THE AGENCY AND THE MEDIATOR

Perspective Mediation (the Agency) agrees to appoint a qualified Panel Mediator to facilitate the dispute. The parties acknowledge that:

The Mediator acts as an independent neutral facilitator; they do not provide legal advice, legal services, or legal representation.
The Mediator’s role is to assist the parties in reaching a resolution and recording that consensus while maintaining strict impartiality.
Participation is voluntary; however, parties agree to engage in the process in good faith to explore the potential for substantial consensus.

2. THE “NO AGREEMENT, NO FEE” GUARANTEE

The Agency’s professional fee is recoverable from the Client only upon reaching substantial consensus. For the purpose of this agreement, substantial consensus is achieved when:

The parties reach a consensus on the primary issues in dispute, whether confirmed verbally or in writing (e.g., Heads of Terms); or
The parties reach a settlement, whether partial or full, within the 21-day reflection window following the mediation session.

Conclusive Evidence: In the event of a dispute as to whether verbal substantial consensus was reached, the parties agree that the Mediator’s contemporaneous notes shall be considered conclusive evidence of that consensus.

3. AUTHORITY TO SETTLE

The parties warrant that they attend the mediation with the full authority to settle the dispute. If a party is attending on behalf of an organisation or insurer, they confirm they have the necessary authorisation to agree to binding terms during the session.

4. CLINICAL TRIAGE & CANCELLATION

Clinical triage is a standalone, no-obligation service provided to determine the feasibility of a case. Once a case moves from triage to a scheduled mediation session, the following cancellation terms apply:

Notice Periods: 48 hours for disputes up to £100,000; 7 days for disputes over £100,000.
Fees: Cancellation within these periods incurs a fee of 25% of the full fee, payable by each party.

5. CONFIDENTIALITY AND PRIVILEGE

Our mediation process is conducted on a ‘without prejudice’ basis, creating a safe environment for settlement exploration.

Information shared during mediation may not be produced as evidence in any legal process.
The parties agree they will not call the Mediator as a witness or require the production of their notes in any litigation.
Prohibition on Recording: Audio or video recording of the mediation by the parties is strictly prohibited.
Exception for Fee Recovery: Privilege is waived solely for the purpose of the Agency proving the existence of a substantial consensus in proceedings to recover professional fees.

6. LEGAL STATUS AND ADVICE

The parties understand that the Mediator does not act as a legal advisor to any party. Any comments made by the Mediator regarding legal issues are for facilitation purposes only and do not constitute legal advice. Parties are encouraged to consult with their own legal representatives regarding the terms of any settlement.

7. STRUCTURAL NEUTRALITY ACKNOWLEDGMENT

The parties expressly acknowledge the Agency’s dual-track financial model, whereby the Mediator is remunerated on a guaranteed fixed-fee basis. The parties accept this structure as an enhanced neutrality safeguard designed to eliminate settlement pressure and protect the parties’ freedom of no.

By proceeding, the parties confirm they are satisfied that this structure protects the Mediator’s impartiality and they agree that the commercial arrangement between the Client and the Agency does not constitute a conflict of interest or grounds for challenging the validity of a settlement.

8. TERMINATION OF MEDIATION

A party may withdraw from the mediation at any time after the opening session. The Mediator may also terminate the mediation if they believe that a resolution is unlikely or if there are ethical concerns regarding the conduct of the parties.

9. INDIVIDUAL LIABILITY FOR FEES

Each party is individually responsible for the payment of their own mediation fee. No party shall be held liable for the fees or costs of any other party unless otherwise agreed in writing.

Payment Terms: Invoices are payable within 7 days. We reserve the right to charge interest on overdue amounts at the rate of 8% above the Bank of England base rate.

10. DATA PROTECTION (GDPR) & QUALITY AUDIT

Perspective Mediation processes personal data in accordance with the UK GDPR. Data is used for administration and conflict checks. Parties acknowledge that as part of the v2026(1) audit, they will be invited to provide outcome-blind feedback via a digital survey to verify mediator neutrality.

11. COMPLAINTS & DISPUTE RESOLUTION

Perspective Mediation is committed to high standards of service. In the event of a complaint regarding the Agency’s administration or the conduct of a Mediator, parties should direct their concerns in writing to the Agency’s Commercial Director in the first instance.

The Agency will investigate the matter internally. Where a complaint relates specifically to the professional conduct of a Mediator, the Agency may refer the matter to that Mediator’s individual professional registration body, where applicable.

12. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement.

13. ENTIRE AGREEMENT

This Agreement contains the entire agreement between the parties and supersedes any previous agreements, arrangements, or understandings between them, whether written or oral.

14. SEVERABILITY

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. DIGITAL ACCEPTANCE AND EXECUTION

This mediation agreement is a legally binding contract. Parties agree that this agreement is formally executed and its terms accepted when an online instruction form is submitted with the confirmation box ticked, or when a party confirms acceptance via email.